Customer Care – The Key to Customer Success

 

This half day course is designed for managers and staff of companies of any size who have a customer-facing role.

It’s aim is to enable attendees to create and maintain a positive and informed culture of customer care within their organisation.By the end of this session you will be able to:

• Identify the different kinds of customers

• Establish why poor customer care happens

• Assess their organisation’s approach to customer care

• Describe the psychology of why their customers buy – from them

• Identify and set measurable standards for best practice

• Create a Customer Care Charter

• Demonstrate phraseology designed to build rapport

• Be assertive with their customers

• Develop a coping strategy for dealing with difficult customers

Tickets only £44.95 + Vat!

Register Here!

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Date

Jul 14 2022

Time

09:30 - 12:00

Location

Alloa Business Centre
Alloa
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Registered in Scotland with company number SC91088

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